Contact details
For queries regarding your travel insurance, please contact your local Mondial Assistance or Allianz Global Assistance office, based on your country of residence.
1. Sales and general enquiries can be transferred to:
Australia
1800 119 862
MHinsure-sales@allianz-assistance.com.au
France
+33 1 42 99 82 81
MHinsure-sales@mondial-assistance.fr
Germany
+49 (0) 89 6 24 24 539
MHinsure-service@elvia.de
Italy
+39 02 23695455
MHinsure@mondial-assistance.it
Malaysia
1800 806 376 (within Malaysia)
03 6207 4114 (reverse charge call from overseas)
MHinsure-sales@mondial-assistance.com.my
Netherlands
+31 (0) 20 5929886
MHinsure-sales@mondial-assistance.nl
New Zealand
0800 438 410 (within New Zealand)
MHinsure-sales@allianz-assistance.com.au
Singapore
+65 6222 3342
MHinsure-sales@mondial-assistance.com.sg
Sweden
information@elviatravel.com
United Arab Emirates
+973 1330 3333
general.takaful@allianz.com.bh
United Kingdom
+44 (0)20 8603 9522
Insurance@mondial-assistance.co.uk
2. Claim enquiries and assistance helpline can be transferred to:
Australia
1300 725 154 (within Australia)
+61 7 3305 7499 (reverse charge call from overseas)
MHinsure-claims@allianz-assistance.com.au
France
01 42 99 02 02 (within France)
+33 1 42 99 02 02 (reverse charge call from overseas)
MHinsure-sales@mondial-assistance.fr
Germany
+ 49 (0) 89 6 24 24 – 245 (reverse charge call from overseas)
MHinsure-service@elvia.de
Italy
+39 02 26609982
MHinsure@mondial-assistance.it
Malaysia
1800 806 377 (within Malaysia)
03 6207 4115 (reverse charge call from overseas)
MHinsure-claims@mondial-assistance.com.my
Netherlands
+31 (0)20 - 592 98 95
MHinsure-sales@elvia.nl
New Zealand
0800 630 117 (within New Zealand)
+61 7 3305 7499 (reverse charge call from overseas)
MHinsure-claims@allianz-assistance.com.au
Singapore
+65 6222 3350 (reverse charge call from overseas)
MHinsure-claims@mondial-assistance.com.sg
Sweden
+31 20 592 98 96 (reverse charge call from overseas)
information@elviatravel.com
United Arab Emirates
+971 4 209 5410 (Claims)
+44 20 8239 3966 (Emergency Assistance)
travel.claims@nextcare.ae (Claims) / international_dept@mondial-assistance.co.uk (Emergency Assistance)
UK
+44 (0)20 8603 9524 (Claims)
+44 (0)20 8603 9521 (Medical Assistance)
MY



